Illustrative scene: two adults share a laptop on a cosy sofa, each wearing wireless earbuds.

HEARUNO HELP

Letโ€™s get you
listening together.

Help connecting your headphones, creating groups and getting the sound right.

Set up your group โ†“โ€ใ€€ โ€Fix a sound problem โ†“

What would you like help with?

Getting started

Install and prepare your Mac.

Headphones & groups

Connect devices and listen together.

Sound & volume

Get everyoneโ€™s audio feeling right.

Compatibility

Check supported Macs and tested setups.

Purchases & downloads

Activation and download guidance.

Coming at launch

Using Hearuno

Sleep, menu-bar controls and more.

Development preview ยท Public downloads and purchase activation are not available yet.

GETTING STARTED

Your first listening group

Get set up in a few simple steps and start listening together.

01ใ€€Connect your headphones

Pair compatible devices with your Mac.

02ใ€€Create a group

Choose New group, select your devices, give the group a name, and save it.

03ใ€€Start sharing

Turn the group on and choose each deviceโ€™s volume.

Viewing another group wonโ€™t change whatโ€™s playing.

HELP TOPICS

Getting started

Headphones & groups

Sound & volume

Compatibility

Purchases & downloads

Using Hearuno

  • The public installer is not available yet. Installation instructions will be published once the signed release package has been verified.

    Check Compatibility for the current development requirements.

  • Put your headphones into pairing mode and pair them with your Mac through macOS Bluetooth settings.

    Choose Add device in Hearuno for setup guidance and supported device discovery, with a Bluetooth settings fallback.

    Once the headphones are connected and available as an audio output, select them when creating or editing a listening group.

  • Choose New group, select your outputs, name the group, and save it.

    Click a saved group to view its devices. Turn its group switch on to start sharing.

    Only one group shares at a time. Viewing a different group does not change the active group. Starting a group turns every memberโ€™s Sound on at its remembered volume.

  • Yes. Open Edit group or choose Add device in the sharing group. Select your connected audio outputs and save your changes.

    The same group keeps sharing, with existing Sound settings, group mute and remembered device volumes preserved. New members start with Sound on at their latest volume.

    A brief pause may occur while audio outputs change. If the update fails, Hearuno keeps or restores the previous group and audio route where possible.

HEADPHONES & GROUPS

Connect, save and share.

    1. Start playing audio in another app.

    2. Check that the intended group is sharing.

    3. Confirm that the headphones are connected and available.

    4. Check each deviceโ€™s Sound switch and volume.

    5. Check whether the group is muted.

    6. If there is still no sound from other apps, review system audio access below.

    A silent source alone does not prove that permission was denied. Some protected content may be unavailable for sharing.

    Review system audio access โ†“

  • Open System Settings โ†’ Privacy & Security โ†’ Screen & System Audio Recording.

    Allow Hearuno under System Audio Recording Only. If macOS asks you to quit and reopen Hearuno, do so, then start your group again.

    The exact labels may vary with your macOS version.

  • Each device remembers its latest volume across all groups. Changing its volume in one group updates the level used by that device in other groups.

    Device volume also changes that outputโ€™s native macOS volume and can affect other apps using it.

    Where native control is unavailable, Hearuno volume affects Hearunoโ€™s shared audio only.

  • Sound off silences Hearuno on one device without disconnecting it or removing it from the group.

    Mute group temporarily silences the group while preserving individual Sound settings and saved volumes.

    Stop sharing ends the shared audio route and keeps your saved groups.

    When you start a stopped group again, all member Sound switches turn on at their remembered volumes.

  • Stop sharing and compare ordinary Mac playback.

    Reconnect the affected output, then try sharing with two devices. Close demanding apps and check whether playback improves.

    If another app uses Bluetooth headphones as a headset microphone, their audio format may change. Reconnect the output or stop and restart sharing if it becomes unavailable.

    These checks help narrow down the problem; the symptom alone does not establish its cause.

SOUND & VOLUME

No sound? Start here.

Try these checks if you canโ€™t hear the movie in both headphones.

COMPATIBILITY

Will my setup work?

Results depend on your Mac, devices and audio source. Some protected content may not be available for sharing.

Current development requirements

macOS 26.3 or later.
Tested on Apple M2 ยท macOS 26.3.1.

Tested listening pairs

AirPods Pro + MacBook Air speakers.
AirPods Pro + Crusher Evo.

PURCHASES & DOWNLOADS

Ready when the release is.

Coming at launch.

  • Purchase activation is not available yet. Instructions will be published when the purchase and activation flow is ready.

  • Download delivery will be enabled and tested before public sales open.

    Once available, keep your original Squarespace order and download emails. Instructions for retrieving your purchase will be provided with the release.

  • Wait until your outputs are available, then choose Resume sharing when you are ready.

  • Closing the main window keeps sharing running.

    Use the Hearuno menu-bar controls to reopen the window, mute audio, or stop sharing.

    Quitting Hearuno ends sharing.

USING HEARUNO

The everyday details.

Still need a hand?

Support contact details will be available before launch. For now, explore the guides above.

Back to help topics โ†‘